Windows 10 Intel Nic Fast Internet Upload but Download Is Slow

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HP PCs - Slow Internet Troubleshooting (Windows 10, 8)

This document is for HP computers with Windows 10 or Windows eight.

The estimator stops responding or performance becomes poor after connecting to the Cyberspace. Use this document to resolve the most common issues that cause the computer to stop responding or cause Internet browsing to slow down.

note:

This document contains instructions to restart your reckoner. Bookmark this page for easy reference.

Testing your Cyberspace connection speed

Use one of the following methods to test your Internet connectedness speed both before and afterwards performing the troubleshooting steps in this certificate to see whether your connection speed improves.

Network Speed Test

Employ the Network Speed Test to measure your network response fourth dimension, download speed, and upload speed. Based on your connectedness's speed, Network Speed Examination will tell y'all what activities you lot can practise, such as stream music or loftier-quality video. Download this complimentary app from the Windows store using the post-obit instructions.

1. In Windows, search for and open the Microsoft Store.

2. In the Microsoft Store, search for network speed test, and then select the Network Speed Test app in the search results.

   

3. Click Go, and look while Windows downloads and installs the app.

   

4. Select Launch to open the app.

   If requested to let the app access your precise location, click Yes.

   note:

   You can modify this afterward in the Settings app.

   

5. Click Start to run the test.

   

6. When the test is complete, the results display on the screen showing the connectedness blazon, and download and upload speeds, also as other network information.

   

Bing Speed Test

Utilise the Bing Speed Test to measure out your network response time, download speed, and upload speed.

1. In Windows, search for and open Bing.com.

2. In Bing, search for speed test.

   

3. When the Speed test displays, click Commencement.

   

4. When the test is complete, the results brandish showing the "ping" (network response) fourth dimension, and upload and download speeds.

   

Troubleshooting

Use the following steps to resolve the well-nigh mutual problems that cause the calculator to stop responding or crusade Internet browsing to wearisome downward.

Step one: Detecting and removing spyware and adware

If the computer becomes slow after connecting to the Internet, or your abode folio changes to a page yous practice not want, or unwanted desktop links brandish, or advertising windows pop up repeatedly, and then the estimator probably has spyware or adware installed. Spyware and adware can be very difficult to remove manually. For more than data nearly spyware and how to remove spyware from the computer, go to Reckoner Might Be Infected by a Virus or Malware (Windows x, 8).

Step 2: Scanning for and removing viruses

Many viruses use an Internet connection when a browser window is opened and tin cause the figurer to tedious down or finish responding. For more information most how to scan and remove viruses, go to Computer Might Exist Infected by a Virus or Malware (Windows 10, 8).

note:

Later on scanning and removing spyware and viruses, run Windows Update to update your computer.

Step 3: Blocking browser pop-ups

A pop-upwards is a small web browser window that appears on top of the website you are viewing. Pop-up windows often open up every bit presently as yous visit a website and are ordinarily created by advertisers. Web browsers take features called pop-upward blockers that can preclude pop-upwardly windows from appearing. In most pop-upward blocker programs you lot can choose the level of filtering you want, select which pop-ups yous want displayed and build a blacklist of those you do not. See Blocking Pop-up Windows or Advertisements for more than information.

Step iv: Clearing browser history, removing temporary Internet files, and resetting browser settings

Certain items in the history or settings of a browser tin can make your connection to the Net very slow. Clear your browsing history, remove temporary files that may be causing bug, and to reset your Net settings.

Edge browser

Clear history, remove temporary files, and reset settings in the Edge browser.

1. In Microsoft Edge, click the More actions icon in the peak left corner, and then select Settings.

   The General settings window opens.

   

2. In the General settings window, select Privacy & Security

   

3. In the Privacy & Security window, select Choose what to clear.

   

4. Check the boxes adjacent to Browsing history, Cookies and saved website information, and Cached data and files, and Tabs I've set aside or recently airtight, and so select Clear.

   

5. Run a network speed test again.

If the event persists, continue to the adjacent step.

Net Explorer

Clear history, remove temporary files, and reset settings in Internet Explorer.

1. In Windows, search for and open up Manage browser add together-ons.

2. In the Internet Properties window, select Manage add together-ons.

   

3. On the Manage Add-ons window, select Toolbars and Extensions, and so select All add-ons from the Show drop-downward menu.

   

4. In the Manage Add-ons window, select add-ons that are enabled, and then click the Disable push button in the lower correct corner. Repeat this footstep for each add-on that is enabled.

5. Select Close to return to the Internet Properties dwelling window.

6. Select the General tab, and then in the Browsing history area, click Delete.

   

7. On the Delete Browsing History window, select Preserve Favorites website data, Cookies and website data, Temporary Cyberspace files and website files, and History, and and then click Delete.

   

8. Afterwards the estimator deletes the browsing history and returns to the Internet Properties windows, select the Security tab.

9. Select Reset all zones to default level, and and so click Utilise.

   

10. Select the Content tab, and then select Clear SSL Land.

    

11. Select OK in the SSL cache confirmation bulletin that displays.

    

12. Select the Advanced tab, and then click Reset.

    

13. On the reset Internet Explorer Settings window that opens, select Reset to confirm your changes.

    

14. In the Reset Cyberspace Explorer Settings window, click Close.

    

15. Restart your computer, and and so connect to the Internet and perform another speed exam.

If the issue persists, go on to the next stride.

Step five: Updating network drivers

Some lockup issues take been identified and resolved through network driver updates. Updating you network driver might increase Internet speed.

1. If prompted, select your state/region, and then follow the on-screen prompts to place your product.

2. Select Software, Drivers and Firmware.

3. On the Drivers and Downloads folio, select your operating organization from the Select your operating organisation drop-down, then click Next.

4. Select the plus sign+ adjacent to Driver - Network to expand the list of available network drivers.

5. Select the network or modem driver update from the list. For case, Realtek RTL8139 LAN Driver Update.

6. Click the Download button.

7. When the download bar displays at the bottom of your screen, click Save.

8. When the download completes, click Run.

9. Follow the on-screen instructions to consummate the download.

10. Restart your computer, and and then connect to the Internet.

    If the estimator stops responding or performance becomes poor, continue to the adjacent step.

Step 6: Disabling software that opens with Windows

For troubleshooting purposes, reduce the amount of software that opens with Windows to try to find out if a software conflict is occurring and slowing your Internet connection.

To disable automatically opening software, employ the Microsoft Organization Configuration software (Msconfig) as follows:

1. In Windows, search for and open msconfig.

2. On the General tab, select Selective startup, remove the selection adjacent to Load startup Items, and then select OK.

   

3. Restart your computer, and then connect to the Internet.

   If the computer stops responding or performance becomes poor, continue to the adjacent pace.

Step seven: Contacting your Net Service Provider

Call your local Internet Service Provider (ISP) or visit the website to encounter if your provider is currently experiencing technical difficulties. If your provider is currently experiencing technical difficulties such equally poor latency or long wait times, you must look until the problems are resolved by your Internet service provider. Also, if your Isp requires special software to connect the Internet, ask if yous should reinstall the software. If so, use instructions provided by your Internet access provider to remove and reinstall your ISP software.

After contacting your Internet service provider, restart your computer, then connect to the Internet. If the computer stops responding or performance becomes poor, disable or alter how the programs on your calculator access the Internet.

Step 8: Disabling or modifying how programs access the Internet

Sometimes software programs automatically access the Internet. This is commonly done to keep the software up-to-engagement and to provide alerts for new production availability. Sometimes, the software that is accessing the Internet can lock up, such as when a software plan is attempting to connect to a website that is no longer in service.

Programs that access the Net automatically include:

• Java update

• Windows Media Center

• Windows update

• Symantec Live Update

• Adobe Acrobat

Symptoms and solutions related to software programs and Internet connection issues:

• The connection to the Internet becomes very slow or freezes at a specific fourth dimension of day: Many software programs endeavor to get updates or information at regularly scheduled times. For case, Windows Update might attempt to automatically download and install important updates for Windows every nighttime at midnight. The trouble might be worse when two or more than software programs try to connect to the Internet at the same time. To resolve, disable automatic updating within the options of the software program(s), or conform the time at which the software programme automatically installs updates (if an pick is bachelor).

• The connexion to the Internet becomes very boring or freezes when a software program is opened: Some software programs immediately effort to connect to the Internet when opened. Either disable the connection characteristic inside the options of the software plan, or consult the software vendor's back up website for a solution. When searching for a solution, be sure to utilise the exact title of the software and the version of the software program, if known.

• The connection to the Net becomes very ho-hum or freezes when Windows loads: When Windows initially starts and an Internet connection becomes available, many software programs attempt to connect to the Internet as presently as the Internet connection becomes available. To resolve, prevent software that uses the Internet from loading with Windows (as was washed in a previous step), disable automatic updating within the options of the software program(s), or adjust the fourth dimension at which the software plan automatically installs updates (if an choice is bachelor).

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Source: https://support.hp.com/id-en/document/c03460887

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